Terms and policies
List of terms
Coupang Terms of Use
Coupang Terms of Use
1. Introduction
Thank you for using Coupang.
These Coupang Terms of Use (the “Coupang Terms of Use”) will apply when you purchase products or use other services through our Coupang apps (“Coupang”), which are operated by Coupang Taiwan Co., Ltd. (“Coupang Taiwan” or “we”) (services provided through Coupang will be referred to collectively as the "Coupang Services"). If you use any of the Coupang Services, you will be agreeing to the Coupang Terms of Use, so please read the following carefully.
2. Service-specific Terms of Use
We offer a range of Coupang Services, and additional terms and conditions may apply. When you use a Coupang Service, you will also be subject to the terms, conditions, policies etc. applicable to that Coupang Service. If these general Terms of Use are inconsistent with the service-specific Terms of Use, the service-specific Terms of Use will control to the extent of the inconsistency.
3. Use of Coupang Services
· In order to use the Coupang Services, you must register an account. If you wish to register an account, please enter the required information on the account registration form, register a valid payment method (a credit card, debit card or other payment methods designated by Coupang Taiwan), and declare that you agree to the Coupang Terms of Use. When we approve your registration request, an agreement will be deemed to have been made between you and us in accordance with the Coupang Terms of Use. We may reject any registration request at our discretion.
· If you are under the age of 20, please use the Coupang Services through your parents’ or legal representative’s account under their involvement.
· Please be aware that, in order to comply with applicable laws and regulations, we may restrict the use of the Coupang Services or the purchase of products, or request you to undergo certain procedures, such as age and identity verifications.
· If there is any change in your membership details registered through Coupang, please reflect such change on your Coupang account details.
· You are responsible for managing your account’s user ID and password. Please do not provide or disclose your ID or password to any third party, or allow any third party to use your ID or password. You will be responsible for any action taken using your account.
· You must not use Coupang or the Coupang Services for any purpose that is unlawful or fraudulent. The Coupang Services must be used solely for ordinary purposes in accordance with the Coupang Terms of Use.
· If we become aware of any unauthorized use of your account or we deem it necessary, we may restrict or suspend the use of your account and relevant transactions without notice.
· If you violate the Coupang Terms of Use, you must return to us all profits arising from such violation and compensate us for any damage or losses that we incur. Further, you will not have the right to object with respect to any measures that we take, such as the suspension of your account, the suspension of the provision of any services, and any cancellation of orders.
4. Provision of, and Changes to, Coupang Services
We conduct the purchase and sale of products through Coupang and provide other ancillary services to you. We may, at our discretion, add or change any service that is provided through Coupang. A purchased product’s name, price, content, specifications and other relevant information about the product and any limitations on your order (e.g. limitations on purchase quantities and purchase conditions), all of which will be indicated on the product details pages, as well as the Coupang Terms of Use, will constitute a part of the sales contract binding on you. If any particular product becomes unavailable (e.g. due to the product being sold out or due to a change in its specifications) thereafter, we may change the details of the product based on the sales contract that was concluded with respect to the product or the transaction may be canceled and you will be refunded. In such a case, we will notify you of such change reasonably promptly.
Subject to the preceding paragraph, we may, at our discretion and without notice, refuse to provide the Coupang Services, cancel the license to use the Coupang Services set forth in Article 7 below, delete or edit any content of the Coupang Services, cancel your orders, or change or suspend any campaigns, promotions, etc. We will not be liable for any damage or losses suffered by you as a result of the foregoing.
5. Personal Information
Any personal information relating to you that we acquire in connection with the provision of the Coupang Services will be handled in accordance with our Privacy Notice. Please read our Privacy Notice for details.
6. Electronic Notices
· You consent to communicate with us and declare intent to receive communications from us electronically.
· We may send notices to you by e-mail, SMS, notifications made through Coupang (e.g. our app’s push notifications) or telephone. Notices to unspecified customers may be posted through Coupang instead of giving notices to individual customers. You agree that, through these notices, the communication set forth in these notices will be deemed to have been made in writing.
· You may, at any time, refuse to receive such notices, except in relation to guidelines that we send to you in order to satisfy any obligations under applicable laws and regulations, our responses to inquiries received from you, and information relating to transactions made through Coupang.
7. Copyright
· Copyright and all other intellectual property rights in any copyrighted work prepared by us will belong to us. We grant to you a limited, non-exclusive, non-commercial and personal license to use Coupang and the Coupang Services (including accounts, IDs, etc. that are required for their use) in accordance with all terms and conditions specified by us. You must not assign, transfer or sublicense the aforesaid license, or use the aforesaid license for any purpose other than the ordinary use of Coupang or the Coupang Services, such as the ordering of products.
· You must not, without our prior written consent, use any information provided to you through Coupang or the Coupang Services (including software provided to you in connection with Coupang or the Coupang Services (the “Coupang Software”)) for any purpose other than the use of the Coupang Services, including by way of reproducing, copying, downloading, modifying, creating derivative works, exporting, transmitting, publishing, distributing, licensing, leasing, selling, transferring, any collection and use of any product information (such as descriptions or prices), any use of data mining, robots or similar data gathering and extraction tools, or making publicly available such information, or by any other means. You must not decompile, reverse engineer, disassemble or modify any Coupang Software. We may provide updates for the Coupang Software from time to time without notice. The use of a Coupang Software may involve the use of services provided by third parties, which may or may not be free of charge, and such services may be subject to their respective terms of use. If there is any conflict between these individual terms of use and the Coupang Terms of Use, these individual terms of use will prevail.
· If you use the license granted to you in violation of the Coupang Terms of Use, the license will be terminated immediately.
8. Trademarks
The rights to all trademarks and logos displayed through Coupang belong to us or third parties. Accordingly, you must not use them without the prior written consent of us or their owners.
9. Content Provided by Customers
· You may post textual, audio, photographic, video and other content ("User Content"), such as reviews on products, through Coupang. You agree to grant to us the right, including a non-exclusive, royalty-free, perpetual, irrevocable, complete and sub-licensable license, to use, reproduce, change, adapt, make publicly available, translate, create secondary works, distribute, and display to the world in any form of media, the User Content. This license will continue even if you stop using the Coupang Services or your account has been suspended.
· You represent and warrant that: (1) you are the exclusive owner of all User Content, or have all rights to grant the rights relating to the User Content that are set forth above; (2) your posting of the User Content, our use of the User Content, etc. will not infringe any third-party intellectual property rights or other rights, or constitute a violation of applicable laws and regulations; and (3) the User Content is accurate.
· We will have the right to monitor the content of all User Content, and edit or delete any User Content that we deem inappropriate (including, without limitation, anything that violates laws or regulations, or is factually incorrect, violent, obscene, defamatory, or infringes any person’s right to privacy, intellectual property rights or other rights). Such monitoring is not an obligation on us, and we will have no obligation or responsibility in respect of any User Content.
10. Claims Relating to Intellectual Property Rights
If you believe that any copyright or other intellectual property right that belongs to you has been infringed in connection with Coupang, please contact us using the contact details set forth in Article 17 below.
11. Use of Google Maps
The Coupang Services incorporate Google Maps’ functions and contents (the “Google Services”). You understand and agree that the use of the Google Services requires you to abide by the terms and policies set forth below. If you fail to comply with any of the following terms or policies, we will have the right to suspend or terminate your use of the Coupang Services.
• Google Maps/Google Earth Additional Terms of Service; and
You may not use the Google Services or any part thereof for the following purposes:
(1) infringing, or promoting the infringement of, legal rights of other persons (including the infringement or misappropriation of intellectual property rights of other persons);
(2) engaging in, promoting and encouraging misconduct;
(3) any purpose that is illegal, invasive, infringing, defamatory or fraudulent (including phishing, pyramid schemes and website mirroring);
(4) any purpose related to sexual content, services and products (including escort services, erotic massage services, pornographic images and sex-related devices);
(5) deliberately distributing viruses, worms, Trojan horses, corrupt files, fraudulent information, or other items of a destructive or deceptive nature;
(6) interfering with the use by users of the Coupang Services, delivery company staff or other related persons of Google Maps functions, or equipment for the provision of Google Maps functions;
(7) invalidating, interfering with or avoiding any aspect of Google Maps functions;
(8) generating, distributing, making publicly available or promoting unapproved mass emails, promotions, advertisements or other solicitations; or
(9) accessing other Google products or services using Google Maps functions or interfaces provided by Google Maps functions, in a manner that violates the terms of use of other Google products or services.
12. Disclaimer
· All Coupang Services, products, information, contents, etc. provided through Coupang are provided on an "as is" and "as available" basis, unless otherwise stipulated in writing. We make no representation or warranty, whether express or implied, with regard to the nature of the Coupang Services, the information displayed on Coupang (including product descriptions), the contents of Coupang, or any products or services provided through Coupang. You will be solely responsible for the use of Coupang and the Coupang Services.
· We do not warrant that the information, contents, servers and electronic notices sent by us, which are displayed through Coupang or the Coupang Services will not be infected with viruses or other harmful elements.
· In addition to the above, to the extent permitted by laws and regulations, we will not be liable to you for any damage or losses (including, but not limited to, direct, indirect, incidental, punitive and consequential losses) arising out of the use of Coupang or the Coupang Services.
· If any of the events set forth below occurs, we will have the right to suspend, change or terminate any of the Coupang Services, and we will not be liable for any damage or losses (including loss of profits that were expected from the use of the Coupang Services) suffered by you as a result of such suspension, change or termination:
(1) any natural disaster, intervention, order or request of a governmental agency, or epidemic, or any other force majeure event that is equivalent to the foregoing;
(2) any inability to continue the provision of the Coupang Services due to a change in the nature of our business, a transfer of a business to a third party or any other reason; or
(3) any maintenance, inspection, replacement of any telecommunications equipment, or any disruption of communication.
· Notwithstanding anything to the contrary, if you are unable to use the Coupang Services due to any reason that is attributable to you, we will not be liable for any damage or losses incurred by you that arise out of or in connection with such inability to use the Coupang Services.
13. Indemnification
You will defend, indemnify, and hold harmless Coupang Taiwan, our affiliates, and our and their respective officers, directors, employees, representatives, and agents, against any third-party claim, loss, damage, settlement, cost, expense, administrative penalty, or other liability (including, without limitation, attorneys' fees) arising from or related to your use of Coupang Services or your violation of the Coupang Terms of Use.
14. Sanctions and Export Control
If you are subject to any sanctions imposed under U.S. sanctions laws, you will not be permitted to use the Coupang Services.
You will be obligated to comply with all applicable export and re-export control laws, including U.S. export control laws, in connection with all products, software, technology and services provided through the Coupang Services.
15. Amendments to Coupang Terms of Use; Severability
· We may change the Coupang Terms of Use, policies etc. without notice and without your consent. If we change the Coupang Terms of Use, we will post the revised Coupang Terms of Use through Coupang, together with the effective date of the change. The revised Coupang Terms of Use will apply to the use of the Coupang Services on or after the effective date that is posted through Coupang. If you continue using the Coupang Services on or after the effective date of the change, you will be deemed to have consented to the revised Coupang Terms of Use.
· If the event of any ambiguity in the provisions of the Coupang Terms of Use, to protect customers’ interest, we agree that the interpretation in favor of customers will prevail.
· Even if any individual provisions of the Coupang Terms of Use become invalid for any reason, such as due to a conflict with mandatory provisions of applicable laws, they will not affect the validity of the other provisions of the Coupang Terms of Use.
· If we transfer or assign our business relating to the Coupang Services, we will have the right to transfer, to the transferee or assignee of the business, our legal position under the Coupang Terms of Use, any rights and obligations thereunder, and any customer information relating to you. You will be deemed to have given your prior approval with respect to such transfer or assignment.
16. Governing Law and Jurisdiction
The validity and interpretation of the Coupang Terms of Use, and any dispute relating to the Coupang Services will be governed by the laws of Taiwan.
The Taiwan Taipei District Court will have jurisdiction in the first instance over any dispute between the parties relating to the Coupang Services.
17. Contact Details
If you have any questions about the Coupang Services, Coupang Terms of Use or complaint in connection with the Coupang Services, please contact us using the contact details below:
Company Information
Company Name: Coupang Taiwan Co., Ltd.
Statutory Representative: Harold Lynn Rogers
Address of Registered Office: 12F-1, No. 50, Section 4, Nanjing East Road, SongShan District, Taipei City, 10053
Customer Center
| Rocket Mart | Overseas |
Phone | 02-5592-7198 | 02-5592-7298 |
Rocket Mart Terms of Use
Last updated: [insert date], 2022
1. Use of Rocket Mart Services
For the Rocket Mart Services, we may post information about products for sale on the Coupang app. Detailed information can be found on the product details pages where those products are displayed.
2. Conclusion of Sales Contract
We reserve the right to accept or decline the order that you placed through the Rocket Mart Services. If we accept your order, an electronic confirmation of our acceptance of your order will be available on your account page of the Coupang app. At this point, a product sale and purchase contract will be concluded between you and us with respect to the product that you ordered.
3. Delivery of Products
When a product sale and purchase contract is concluded in accordance with the preceding Article, we will aim to deliver the product to you in accordance with the estimated delivery time set forth on the order confirmation page. A delivery fee will be charged as indicated on the order confirmation page. While the aforesaid delivery time will give you an estimate, the actual delivery time may vary depending on weather, transit congestion, order volume and other conditions.
4. Payments
Payment of the product price and the delivery fee will be made using the payment method of your choice among the payment options designated by us.
5. Title Transfer
Title to every product purchased through the Rocket Mart Services will transfer to you upon the hand-over of the product to you, or when the product is placed at the location you have designated if you chose the “leave it at the door” option.
6. Returns, Refunds and Exchange
In principle, we do not accept any return or refund request, unless otherwise provided by law.
Subject to applicable laws and regulations, you may cancel your order and request for returns and refunds within a cooling-off period of 7 days from the day after you receive the product. However, the foregoing right to cancel does not apply if any of the following circumstances exist:
(1) The purchased product is perishable, has a short shelf life, or will be overdue at the time that you cancel your order;
(2) The purchased product is a product customized as per your request;
(3) The purchased product is newspapers, periodicals or magazines;
(4) The purchased product is an audio-visual product or computer software whose packages have been unwrapped;
(5) The purchased product is digital content supplied via intangible media or online services that will be fully consumed once provided;
(6) The purchased product is a personal hygiene product whose packages have been unwrapped; or
(7) Any other circumstance as prescribed by applicable laws, regulations, rulings, orders, or court decisions under which the cooling-off period would be exempted.
The cooling-off period is not a trial period. If you would like to exercise the right to cancel as described above, you must take reasonable care of the purchased product and keep all packing materials and documentation, and such product will remain at your risk until returned to us. If the returned product is found to be used or damaged, you will be liable for the costs of replacing relevant items or remedying such damage.
If there is a problem with a product delivered to you, we will accept requests for returns and refunds on the condition that such requests are made within 30 days from the date of the order (for any product for which a best-before date or an expiration date is stated, the request must be made before such best-before date or expiration date). Requests for returns and refunds can be made by contacting the Customer Center. Upon receipt of a request for a return or refund that meets the above requirements, we or a delivery partner engaged by us may visit you to collect the product to be returned. Please hand over the product to us or the delivery partner. Otherwise, if we request, please discard the product. Once we receive your refund request (and the returned product if we request a return), we will initiate the processing of the refund request. The refund will be made to the original payment method that you used to pay for the product. We will bear shipping and other costs that are incurred for returning the products to us. Please note that no interest will accrue on any amount that we refund.
If any of the situations set forth below occurs, we will have the right to cancel any product sale and purchase contract made between you and us with respect to the product that you ordered. In such a case, we will notify you thereof without delay, and if we have already received payment for the product, we will return such amount to you.
(1) When we deliver the product to the delivery address that you have registered, you are unable to collect the product, and you do not instruct us to make a refund or re-delivery of the product within 30 days from the date of the order; or
(2) Payment for the product price and the delivery fee is not made in accordance with Article 4 above (and when we notify you to specify an alternative payment method within a certain period of time in such case, you fail to specify a valid payment method within the said period).
If there is any problem with a product or any product description, the refund described above will be the only remedy available to you, and we will not have any other responsibility. To the extent permitted by applicable laws and regulations, we will be responsible for any damage or losses incurred by you due to a product sold to you through the Rocket Mart Services to the extent that we are negligent; however, our liability will be limited to the value of the relevant product purchased by you.
7. Invoice
We will issue invoices on all of your transactions according to applicable laws and regulations, store these invoices in an e-carrier, and may notify you when an invoice has been issued. You agree that we may process the relevant invoices and credit notes on your behalf when processing your request for return and refund.
8. Relation with other terms of use
You understand that when using the Rocket Mart Services, you must also comply with the general Coupang Terms of Use. If there is any inconsistency between these Rocket Mart Terms of Use and the general Coupang Terms of Use, these Rocket Mart Terms of Use will control to the extent of the inconsistency.
Overseas Terms of Use
Last updated: [insert date], 2022
1. Use of Overseas Services
For the Overseas Services, Coupang Taiwan provides an online transaction platform on which overseas vendors (“Vendors”) which have entered into offshore vendor agreements with us may post the information on products for sale. Detailed information can be found in the product details pages where the product is displayed.
After you place an order on the Coupang app through the Overseas Services, your order will be passed via the Coupang app to the Vendors on your behalf so as to conclude the product sale and purchase contracts. In addition to Coupang Taiwan's operation, management, and provision of the system, Coupang Taiwan will provide necessary assistance to ensure the smooth delivery of products from the Vendor to you.
All the information, pictures, descriptions and other related information about products, including advertisements, as published in the Overseas Services, are provided, uploaded and published by the Vendors. Coupang Taiwan does not screen or review all of the contents in advance. You must judge whether the information is authentic, credible, legitimate, or updated, and you will be solely responsible for any and all liabilities and disadvantages arising from such information.
Before purchasing products, you should make sure to thoroughly verify the details of products and transaction conditions stated by the Vendors within the Overseas Services. Any damages incurred due to a purchase without verifying the details of products and transaction conditions will be borne by you.
You are responsible for ensuring that the transaction you made, including the importation of the product purchased, complies with applicable laws and regulations. If the transaction you made is likely in violation of applicable laws and regulations, the Overseas Terms of Use, contrary to public order or good morals or may infringe upon any third party's rights or interest, or your use of Coupang Cash does not comply with or is not allowed in accordance with the Overseas Terms of Use, we may, at our discretion, restrict your use of the Overseas Services, retrieval or cancellation of Coupang Cash, restriction on the use of Coupang Cash, or cancel your transaction. In some situations, we may also request you to undergo certain procedures, including age and identity verifications, to comply with applicable laws and regulations. For example, to import the product you purchased, you will need to sign up for an account and complete the real-name authentication through a mobile application named “EZ WAY” (which needs to be linked to your mobile numbers) or a website named “E-commerce Customs Clearance Platform” (which needs to be linked to your Citizen Digital Certificate IC card by using a card reader) according to relevant customs regulations. Failure to complete such real-name authentication may affect the completeness of the checkout or importation procedures.
You are the importer of record for any product you purchase through the Overseas Services, and it is your obligation to comply with the relevant importation procedures, licenses, restrictions, inspections, certifications and other requirements (including limitations on imports for personal use). You will be solely responsible for all losses, damages and fees resulting from any non-compliance with such importation procedures, licenses, restrictions, inspections, certifications or other requirements.
You understand that if there is any dispute arising from the transactions, it is the Vendor's responsibility to resolve such dispute with you. However, to provide you with a smooth purchase experience, Coupang Taiwan will provide assistance that we deem necessary and appropriate, or even, at our discretion, intervene to resolve disputes if we deem the intervention necessary.
2. Conclusion of Sales Contract
Unless stipulated otherwise in these Overseas Terms of Use, the Vendor may at its discretion accept or decline the order that you placed through the Overseas Services. If the Vendor has accepted your order, an electronic confirmation of the acceptance of your order will be available on your account page on Coupang. At this point, a product sale and purchase contract will be concluded with respect to the product that you ordered.
Coupang Taiwan aims to manage various facilities and materials, and to verify whether the Overseas Services are being used to serve its purpose, so as to ensure the safe provision of the Overseas Services. If you are found to have violated the purpose of use, we may request an explanation from you and take necessary actions such as cancellation of your order, regardless of whether it has been accepted by the Vendor or not.
Coupang Taiwan may cancel a transaction without your consent if the purchase price is not paid within a certain time period after the order is placed.
3. Delivery of Products
When a product sale and purchase contract is concluded, the Vendor will aim to deliver the product to you in accordance with the estimated delivery time set forth on the order confirmation page. A delivery fee will be charged as indicated on the order confirmation page. While the estimated delivery time that is displayed when you place an order will give you an estimate, the actual delivery time may vary depending on weather, transit congestion, order volume and other conditions.
4. Payments
The amount you actually pay will be an amount (actual purchase price) remaining after applying to the original price (set by the Vendor), any discount coupons applicable to the particular item, delivery fees, Import Fees (as defined below), and so on. Your credit/debit card issuing company may charge additional foreign transaction fees and processing fees if you choose to pay by credit/debit card, which are payable to your credit/debit card issuing company and will not be indicated during the checkout process.
Payment of the product price, delivery fee, and Import Fees will be made using the payment method of your choice among the payment options designated by us.
You are responsible for entering information relating to the payment and are solely responsible for any and all liabilities and disadvantages arising out of the information you entered in relation to the payment.
You may be subject to fees resulting from the importation, such as import taxes, business taxes, excise tax, fees, and customs duties (collectively, “Import Fees”), levied by the Customs office of Taiwan. Components that play a role in Import Fees calculations are (among others):
(1) product category and price;
(2) shipping costs and package weight;
(3) customs clearance channel; and
(4) import taxes based on customs values.
An estimate of the Import Fees (“Import Fees Deposit”) may be levied on those items in your order. The Import Fees Deposit will be used to settle the Import Fees with the relevant authorities. The payment of the Import Fees Deposit is your responsibility.
The Import Fees Deposit is an estimation of the taxes and duties that may apply. It can vary depending on the selected shipping method and the number of items you purchase. The Import Fees Deposit for each individual order is calculated during checkout and may be specified in the order summary. The estimated Import Fees Deposit may not represent the actual amount paid or the full amount owed to Customs authorities. Customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of import into the destination country. In the circumstance where the Import Fees Deposit is not levied in your order, the logistics company may request you to reimburse the import tax payment it has paid to Customs authorities and you will be solely responsible for such payment.
If the actual Import Fees are less than the Import Fees Deposit you paid, you will be refunded the difference to the payment method you used for the order. You will receive a notification confirming the amount of the refund. The refund will be processed after the Vendor’s carrier confirms the actual Import Fees.
5. Coupang Cash
How can Coupang Cash be acquired
You may acquire Coupang Cash granted based on the terms, conditions and/or policies applicable to the Overseas Services, marketing or promotional activities, etc., which may be prescribed and announced by us from time to time.
If your membership with Coupang Taiwan is suspended, your account will be restricted with respect to using or obtaining Coupang Cash. In such cases, we will not be responsible for any damages or losses you may incur. If your membership with Coupang Taiwan is disqualified or if your Coupang account ID is otherwise deleted, Coupang Cash stored in such account will also be deleted. We will not be responsible for any damages or losses you may incur in cases where your Coupang account or Coupang Cash is deleted.
Use of Coupang Cash
You may use Coupang Cash according to Coupang Taiwan's policy on the provision and use of Coupang Cash, which governs matters concerning the period of use, way of use, expiration, etc. of Coupang Cash. Coupang Taiwan may provide related details on its pages for the Overseas Services. Any terms, conditions and policy related to Coupang Cash will be decided at Coupang Taiwan's sole discretion and is subject to any change made by Coupang Taiwan from time to time.
When you use Coupang Cash, Coupang Cash that expires first will be deducted first, and the deduction of Coupang Cash will be made immediately upon the purchase of products through the Overseas Services.
You may use Coupang Cash only for your own purchase of products through the Overseas Services. The sales or transfer of Coupang Cash to any other person, or any other act that could be deemed as sales or transfer of Coupang Cash in substance, are not allowed in any case. Rights to Coupang Cash will not be succeeded to another person, and Coupang Cash may not be lent or pledged as collateral to any other party.
The maximum amount of Coupang Cash that can be accumulated by you at any given time is NT$100,000.
Coupang Cash cannot be withdrawn into cash or refunded.
Generally, used Coupang Cash will not be returned to you, and transactions related to the use of Coupang Cash will not be canceled nor will Coupang Cash refunds be issued.
You will bear responsibility for any tax or any costs that arise in relation to any acquisition and use of Coupang Cash.
Prohibited Use of Coupang Cash; Indemnification
You are prohibited from carrying out any of the following:
(1) acts that may lead to, or be involved in, fraud or any other criminal offences;
(2) acts that consolidate Coupang Cash stored in multiple Coupang accounts into a single Coupang account;
(3) acts that utilize multiple Coupang accounts to unjustly obtain Coupang Cash;
(4) acts that involve the exchange of Coupang Cash for cash, goods, or other economic benefits in a way other than those designated by us;
(5) acts that involve sales, gifts or in any way transfer of Coupang Case to any other person or Coupang account; and
(6) any other acts that we otherwise deem inappropriate.
If we determine that you have obtained or used Coupang Cash by a misconduct, in any fraudulent means or in any inappropriate manner (including but not limited to cases where you try to acquire Coupang Cash for reselling purposes), we may decide not to grant Coupang Cash or cancel or retrieve all or some of the Coupang Cash that has already been granted (“Granted Coupang Cash”), retrieve or restrict the use of Coupang Cash, disqualify your membership with Coupang Taiwan (i.e. deletion of user ID), take civil and/or criminal actions, and/or take any other necessary measures. If a reason that serves as a basis for the accumulation of Coupang Cash through an event, etc. turns out to be nonexistent or have expired ex-post, Coupang Taiwan may cancel or retrieve such Coupang Cash. In case where the necessary measures set forth under this Article are taken, if the Granted Coupang Cash has already been consumed, we may, in a manner as we deem fit, take a necessary measure such as cancelling the amount equivalent to the Granted Coupang Cash from other Coupang Cash owned by you, instead of cancelling the Granted Coupang Cash. If we request you to make a certain payment to us in cash or in a manner that we designate, you must immediately do so.
Effective Period; Expiration
The effective period and expiration of Coupang Cash will be subject to the terms, conditions and/or policies applicable to Overseas Services, marketing or promotional activities, etc., which may be prescribed and announced by us from time to time.
Coupang Taiwan does not have an obligation to give notice to a person who has Coupang Cash about expiring Coupang Cash before the expiration and will not give such notice.
Coupang Cash that is not used within the effective period will expire. If (1) you withdraw consent to any of our terms of use, (2) your membership with Coupang Taiwan is disqualified; or (3) your Coupang Taiwan account ID is otherwise deleted, any unused Coupang Cash will expire and will not be refundable.
6. Title Transfer
Title to every product purchased through the Overseas Services will transfer from the Vendor to you upon the hand-over of the product to you, or when the product is placed at the location you have designated if you chose the “leave it at the door” option.
7. Returns, Refunds and Exchanges
The requirements related to returns, refunds and exchanges of products may vary due to location and categories of the products. Please refer to the product details pages where the product is displayed for the policies related to returns, refunds and exchanges. To provide you with a better customer experience, Coupang Taiwan will provide assistance where we deem necessary and appropriate to assist your request for the return, refund or exchange of products.
In certain situations indicated in the product details pages, the Import Fees may not be refunded even if the Vendor agrees to your request to return a product. You may need to file for any refund of custom duties or taxes levied by the Taiwan Customs and government. Please consult your tax advisor if you would like to seek any refund of Import Fees.
8. Receipt
If you require a product purchase receipt, we recommend that you confirm the availability of the receipt with the Vendor before the transaction. We will not be able to issue such receipts for the Vendor. As it's a cross-border transaction, we will not issue government uniform invoices for the purchase price that you paid. Vendors which are not Taiwan companies will not be able to issue government uniform invoices to you.
9. Relation with other terms of use
You understand that when using the Overseas Services, you must also comply with the general Coupang Terms of Use. If there is any inconsistency between these Overseas Terms of Use and the general Coupang Terms of Use, these Overseas Terms of Use will control to the extent of the inconsistency.