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Delivery/Exchange/Return info
Delivery Information
| Delivery Method | Direct shipment from overseas (After a customer submits a Rocket Overseas order, the overseas seller will receive order details and directly ship the products to the customers. All the information, images, description and other details related to the products are provided by the overseas seller.) |
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| Courier | Home delivery: Yamato T-Cat CVS Pickup: FamilyMart, 7-ELEVEN |
| Shipping fee | $195 - Free shipping for Rocket Overseas orders over $690 |
| Bundled delivery | One shipping fee for multiple items in one order (however, items may be delivered separately) |
Exchange / Return Guideline
| Return cost | A $95 return shipping fee will be charged and deducted from the refunded amount (currently the return shipping fee is free of charge as we are promoting our services). | ||||||||||||||||||
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| Return policies | · Within 7 days (the cooling-off period) after receiving Rocket Overseas products, customers may request returns, provided that the items to be returned are brand new and not subject to the circumstances specified in the return restrictions below. However, if the remaining order value excluding the returned items does not reach the free shipping threshold, the original shipping fee ($195) will be deducted from the refunded amount. · If the contents of the product are different from the label or advertisement or there is an existing product defect upon receipt of the product, Return request must be made within 3 months after delivery is completed and the goods are picked up (if the product has a best before date and expiration date, the request must be made within that period). · Due to the nature of overseas product shipment, product return is not possible after orders pass the “order preparation” stage, because the order has been moved to the shipment and customs clearance stages. However, customers may request return upon receipt of products. · As Rocket Overseas products are directly shipped from overseas, exchange is temporarily not available. · Please note that any taxes/duties levied by Taiwan Customs may not be refunded. Please consult Taiwan Customs or your tax advisor for any refund of taxes. | ||||||||||||||||||
| Return restrictions | Return within the cooling-off period is not possible when the following circumstances occur.:
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Vendor Information
| Vendor name | Coupang Corp. |
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| Registered address | 570, Songpa-daero, Songpa-gu, Seoul, Republic of Korea |
| Vendor name | Coupang Global LLC |
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| Registered address | 1560 Sierra Ridge Dr. Riverside, California, USA |
More discounts in app
Fast and reliable delivery
Track your delivery in real time- All product information listed herein is provided by the offshore vendors and the translation herein is for reference only; please refer to the product label for details.
- All pictures shown herein are provided by the offshore vendors for reference only (actual products may vary due to the time when the pictures were taken or otherwise).